SHIPPING POLICY

Last Updated: 20/10/2026

At Fachos, we want your shopping experience to be simple, convenient, and reliable. This Shipping Policy explains how we process, ship, and deliver your orders.

1. Shipping Locations

We currently offer shipping within Pakistan, including eligible cities and areas served by our delivery partners.

Available delivery locations may depend on courier coverage. Please ensure that your address, city, postal code, and contact number are accurate when placing your order.

Domestic Shipping: Available across eligible locations in Pakistan.

International Shipping: International shipping is available, eligible countries and shipping charges will be displayed at checkout or confirmed before the order is dispatched.

2. Shipping Methods

We use reliable third-party courier services to deliver orders safely to our customers.

Available shipping methods may include:

• Standard Shipping: Our regular delivery service for eligible locations.

• Express Shipping: Faster delivery where available, subject to additional charges.

• Cash on Delivery (COD): Available in eligible areas, subject to courier and order requirements.

The available shipping method will be shown during checkout or communicated to you before dispatch, where applicable.

3. Order Processing Time

Orders are generally processed within 6-7 business days after the order is placed.

Order processing includes order verification, product preparation, packaging, and dispatch arrangements.

Orders placed on weekends or public holidays may be processed on the next business day.

For Cash on Delivery orders, we may contact you to confirm your order before processing it.

Please note that processing time is separate from the estimated delivery time.

4. Estimated Delivery Time

Once your order has been dispatched, estimated delivery times are as follows:

• Major Cities in Pakistan:6-7 BUSINNESS DAYS

• Other Cities and Towns: 8-9 BUSINESS DAYS

Delivery times are estimates and are not guaranteed. Actual delivery may vary depending on your location, courier availability, weather conditions, public holidays, and other circumstances.

We will make reasonable efforts to deliver your order within the estimated timeframe.

5. Shipping Costs

Shipping charges depend on your delivery location, order size, selected shipping method, and any applicable promotions.

Prices will display on checkout.

If additional charges apply to remote locations or special delivery services, we will disclose them before proceeding with your order.

6. Order Confirmation and Tracking

After placing your order, you may receive an order confirmation through email, SMS, WhatsApp, or another contact method provided at checkout.

Once your order has been dispatched, we will share tracking information when it is available from our courier partner.

You can use the tracking number or tracking link to check your shipment's progress.

If you have not received tracking details within 10 business days after dispatch, please contact us at whatsapp: +923465472937.

Some courier services may take time to update tracking information after collecting a parcel.

7. Delivery Issues and Delays

We do our best to deliver every order on time. However, delays may occur because of circumstances beyond our reasonable control, including:

• Severe weather or natural disasters.

• Public holidays or high-volume shopping periods.

• Courier service disruptions.

• Incorrect or incomplete delivery addresses.

• Recipient unavailability.

• Security restrictions or access limitations.

• Other unexpected logistical issues.

If your order is delayed beyond the estimated delivery timeframe, please contact us at email: fachostore1@gmail.com or Whatsapp: +923465472937. We will make reasonable efforts to check the shipment status with our courier partner and assist you.

If a parcel is returned to us because the delivery address is incorrect or the recipient cannot be reached, we will contact you to discuss the available options. Any additional shipping charges will be communicated before a redelivery is arranged, where applicable.

Nothing in this policy limits your rights under applicable consumer-protection laws.

8. International Shipping

Fachos offers international shipping to customers outside Pakistan. International orders must be confirmed with our team before shipment.

Payment Method:

 International orders require advance payment through bank transfer. Bank account details will be shared directly with the customer after the order is confirmed. Orders will be processed once the payment has been received and verified.

Shipping Charges and Delivery Time:

 International shipping charges and estimated delivery times depend on the destination country, parcel weight, and shipping service. These details will be confirmed with the customer before payment.

Customs Duties and Taxes:

Any customs duties, import taxes, or additional charges imposed by the destination country are the customer's responsibility, unless otherwise agreed in writing.

For international orders, please contact us through WhatsApp or email to confirm shipping availability, charges, delivery time, and payment details before placing your order.

9. Changes to Shipping Addresses

If you need to change your delivery address, contact us as soon as possible at email: fachostore1@gmail.com or Whatsapp:+923465472937.

We can attempt to update the address before dispatch, but changes cannot be guaranteed once the order has been shipped.

If a shipment has already 

been handed over to the courier, any address change will depend on the courier's policies and capabilities.

10. Order Cancellation Before Dispatch

If you wish to cancel an order, contact us as soon as possible.

Cancellation requests can be submitted through whatapp. We will attempt to cancel the order if it has not yet been dispatched.

Once an order has been shipped, cancellation may no longer be possible. In such cases, please refer to our Refund and Returns Policy.

Any refund for a successfully cancelled prepaid order will be processed in accordance with our applicable policy and legal obligations.

11. Contact Us

If you have questions about shipping, delivery, or the status of your order, please contact us.

Store Name: Fachos
Email: fachostore1@gmail.com
Phone / WhatsApp: +923465472937
Business Address: Rawalpindi Pakistan
Country: Pakistan

Costomer Support Hours: 12pm-10pm

Expected Response Time: With in 1 day 

Thank you for shopping with Fachos. We appreciate your trust and look forward to serving you.